Customer Service Representative

SUMMARY:

The position of Customer Service Representative is responsible for continuous interaction with functionally related departments, distribution network, customers, carriers, and WishBone Medical management. Must possess a high degree of interpersonal relationship skills in order to effectively meet customer requirements. Must attend training sessions and available seminars as presented, in order to stay current on new products and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (includes the following but other duties may be assigned)

· Timely processing of customer order requests, and processing of all orders including sales orders, trunk stock and replenishment orders, transfer orders, customer returns, demo orders, and literature orders, via telephone, fax, or email

· Timely documentation and follow-up on communications with customers and sales force regarding inventory needs open POs

· Proper routing and follow-up of requests necessary to meet required delivery dates and correct documentation for lot traceability

· Timely and proper electronic filing and maintenance of POs, orders, packing slips, and tracking numbers in customer's file in SharePoint

· Daily access to customer, product, and pricing information. Required to adhere to WishBone Medical's policy regarding records retention, security, customer accounts, and distributor information. Strict confidentiality is required

· Maintenance of sales reps / distributor's files including contracts, onboarding forms, sales/commissions, training records and compliance to training

· Assist with quarterly field inventory audits / documentation

· Sales tracking and reporting

QUALIFICATION REQUIREMENTS:

· High school diploma or GED is required

· 3-5 years of customer services experience is preferred

· History of working in medical device environment is strongly preferred

OTHER SKILLS and ABILITIES:

· Proficient in creative problem solving and communication

· Proficient in Microsoft Office

· SAP experience preferred

· Self-motivated, desired understanding, and multi-tasking with excellent follow-up and organizational skills

Current Openings for Customer Service Representative Jobs at XXX DO NOT USE XXX WishBone Medical, Inc

A company is only as good as its people.

Our team comes from a variety of backgrounds, but there's one thing you'll see across the board:
Passion and purpose in all that we do.

Simply put, we love our jobs.

But how can we not?! When going to work each day means helping kids around the world...

Interested in joining?
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